I Couldn’t Get In Touch With My Mum
My Mum lives in Hexham and has a touch of dementia. Her landline and mobile are essential to keep in touch as we live in Kent. There was an issue with both phones. I contacted David and Paul. They both appreciated Mum’s vulnerability. Paul attended her home at 6pm, 40 minutes after my call.
He quickly identified a poor connection and power source, and that the landline had the wrong batteries. He even drove to Tesco to buy the right batteries and fitted them. He also showed Mum how to use her mobile as she had forgotten how to answer a call.
The service level provided was exceptional. Both David and Paul were very professional and helpful and their willingness to help later in the same working day was admirable. I would have no hesitation to use their services again and would be very confident to recommend their services to others.
James from Kent
