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I Couldn’t Get In Touch With My Mum

My Mum lives in Hexham and has a touch of dementia. Her landline and mobile are essential to keep in touch as we live in Kent. There was an issue with both phones. I contacted David and Paul. They both appreciated Mum’s vulnerability. Paul attended her home at 6pm, 40 minutes after my call.

He quickly identified a poor connection and power source, and that the landline had the wrong batteries. He even drove to Tesco to buy the right batteries and fitted them. He also showed Mum how to use her mobile as she had forgotten how to answer a call.

James from Kent

How Do I Use My Mobile To Control My New Hearing Aids

I’m in my eighties. How the new-fangled hearing aids talk to my mobile is beyond me. The fact they do is wonderful. When they weren’t talking to each other all of a sudden, I didn’t know where to turn. My daughter got David to take a look and bish bash bosh he sorted it and I can hear everything again.
He was such a lovely lad, I am just so grateful to him.

Mary from Consett, Co. Durham

I Can’t Get My Wireless CCTV Cameras To Work With A New SIM Card

I was tearing my hair out. I have remote cameras so I can check in on my retired pony. I’d changed to a new SIM, as it was a better deal, and the cameras stopped working. I’ve no idea how Paul understood what to do, but he worked his magic and I can now use my phone to keep an eye on on my lovely girl again. I don’t have to worry about her over in her field.

Lorraine from Prudhoe, Northumberland

My New Broadband Router Won’t Talk To Any Of My Devices

We were lost without access to our telly and tunes. We took the usual step ourselves to get it all connected again. Nothing we did worked. Paul understood immediately that the new router spoke in a newer security language. it took a couple of hours to resolve, but we are delighted to have access to our stuff again.

Andrew from Hexham, Northumberland